FAQ

 

❓ Frequently Asked Questions

1. What is your jewelry made of?
Our pieces are crafted from high-quality stainless steel, designed to be durable, tarnish-resistant, and hypoallergenic. That means you get the beauty of gold or silver tones without worrying about irritation or quick fading.

2. Will the jewelry tarnish or turn my skin green?
Nope! Unlike cheaper alloys, stainless steel won’t tarnish, rust, or discolor your skin. It’s made to last through everyday wear.

3. Can I shower or swim with my jewelry?
Yes — stainless steel is water-resistant. However, for the longest life and shine, we recommend removing your jewelry before swimming in chlorinated pools, hot tubs, or using harsh chemicals.

4. How do I care for my jewelry?
Simply wipe your pieces with a soft cloth to keep them shiny. Every order receives a cloth which can be used to clean them of fingerprints or smudges. Just keep them away from Perfume or other chemicals as it can ruin the color of them. 

5. Do you offer returns or exchanges?
Yes! If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order, provided it’s unworn and in original condition. See our [Shipping & Returns] page for details.

6. How long will shipping take?
Orders typically ship within 1-2 Days of ordering. Except on Fridays-Sundays. Those orders will be shipped out on Monday. Delivery times vary by location, but US orders usually arrive within 5-10 Business days (Monday-Friday). You’ll receive tracking info once your order ships usually. Sometimes depending on the shipping method, a tracking number is not provided. However, you can email us at support@shopmiravelle.com or call 651-529-5060 to get help on where your package is.

7. Do you offer gift packaging?
Yes — all our jewelry comes in beautiful packaging, making it perfect for gifting. Currently, it is not wrapped. All orders either come in small packages or boxes (depending on order sizes)

8. Can I wear your jewelry every day?
Definitely! Our designs are made for everyday wear while still looking stylish enough for special occasions.